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Communications Disaster Recovery

September 22nd, 2014 by The Modulis Team

Communications Disaster Recovery

A business continuity plan that includes a secure cloud-based phone communication system can save your business in the event of a cyber security incident or unexpected disaster. Disaster recovery has come a long way in the past few years, but a solid continuity plan should be based on cutting-edge technology.

Statistics show that it can take from one hour up to two weeks to recover resources and mission critical data when a disaster occurs, depending on the plan in place and the surrounding factors. In some cases, businesses completely shut down and do not recover. Implementing a secure office phone system is one of the most important courses of action companies can take.

An understanding of how a breach of security or a natural disaster can affect your business may help you decide to go forward with an upgraded business communications system. It is a step you need to take in this vulnerable period of data security unrest.

Effects of a Security Incident or Natural Disaster

The current state of security management along with the potential for natural disasters are both grave causes for increasing threats to company data—threats that can lead to serious adverse business implications. Lost or breached data as well as downtown can affect company productivity, customer satisfaction, and the overall health of the company. System vulnerabilities are often a result of leftover on-premise IT infrastructure solutions, including software and hardware, that:

  • Require costly in-house security, maintenance, and support
  • Are subject to device failures
  • Require manual backups
  • Experience power surges
  • Are subject to natural disasters such as fire, flood, or hurricane damage
  • Are not protected by cyber crime toolsets and technologies

Not having a disaster recovery plan that includes a secure business communications system is not an option for competing companies in today’s online environment. Technology has advanced to offer companies creative solutions for security incidents and natural disasters.

Business Communications Solutions for Disaster Recovery

Both cloud computing and hosted phone systems play a key role in managing and securing data on today’s Internet. Disaster Recovery as a Service (DraaS) is the professional offering of disaster recovery solutions for companies across the globe and includes cloud hosted systems for IT infrastructure and communications systems. Effective cloud based hosted solutions for disaster recovery include:

  • Automated protection and backup
  • Disaster recovery in the hands of experts
  • Easily scalable solutions
  • Effective, low-cost alternatives
  • High data and application resiliency
  • Progressive strategies
  • Sophisticated security systems

High-end cloud hosted VoIP and PBX systems often inherently address these vulnerabilities in secure communications data with state-of-the-art features for backing up, protecting, and recovering data and restoring operations.

With cloud computing and hosted phone systems, businesses maintain connectivity and collaboration in every remote workforce scenario 24/7 365 days of year. Companies rely on security and data experts to implement successful initiatives toward data recovery, in lieu of trying to manage a growing grizzly they no longer have control over. These techniques are particularly important when business competition is waiting in the wings to take on your clients when a security issue or natural disaster compromise critical data.

*NIST outlines the following steps in its Special Publication 800-34, Continuity

Planning Guide for Information Technology Systems:

  • Develop the continuity planning policy statement. Write a policy that provides the guidance necessary to develop a BCP(Business Continuity Plan), and that assigns authority to the necessary roles to carry out these tasks.
  • Conduct the business impact analysis (BIA). Identify critical functions and systems and allow the organization to prioritize them based on necessity.
  • Identify vulnerabilities and threats, and calculate risks.
  • Identify preventive controls. Once threats are recognized, identify and implement controls and countermeasures to reduce the organization’s risk level in an economical manner.
  • Develop recovery strategies. Formulate methods to ensure systems and critical functions can be brought online quickly.
  • Develop the contingency plan. Write procedures and guidelines for how the organization can still stay functional in a crippled state.
  • Test the plan and conduct training and exercises. Test the plan to identify deficiencies in the BCP, and conduct training to properly prepare individuals on their expected tasks.
  • Maintain the plan. Put in place steps to ensure the BCP is a living document that is updated regularly.

Upgrade your environment by investing in state-of-the-art cloud computing and hosted business communications systems that incorporate imperative disaster recovery, and leave your security in the hands of the experts.