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  • person using interactive voice response menu on a phone

    Making the Most of Interactive Voice Response (IVR) Menus

    By on March 3, 2015

    Interactive Voice Response (IVR) is a common element of all modern VoIP PBX systems. In today’s work environment, 90 percent of corporate calls are answered by an automatic IVR system. Large corporations, banks, stores, and government agencies each generally deploy IVR systems to entertain unique incoming customer calls and queries. This automated system not only saves time and the cost of a live voice but also gives a good first impression to customers. IVR menus are the solution to fast and efficient customer service and assistance.

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  • self-hosted or cloud pbx

    Should I Self-Host or Use a Cloud PBX

    By on January 22, 2015

    In the absence of a dedicated system administration team, it is often difficult for an organization to manage its own servers. Administering in-house servers and securing them from various internal and external threats is a daunting task. If you don’t have a dedicated team for your organization’s telecommunications system, including telephony deployment and maintenance, it is best to invest in cloud-based PBX solutions!

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  • webRTC collaboration

    Using webRTC for collaboration

    By on January 6, 2015

    “WebRTC is the ability to communicate live with somebody or something as if you were right there next to them. WebRTC fills a critical gap in the web platform as you can communicate in real-time just by loading a web page,” said Justin Uberti, Tech Lead on WebRTC, Google.

    In simple words, WebRTC is about real-time peer-to-peer communication via a web browser! This communication may be in the form of voice, data or video. Robust, plugin, and latency-free communication over complex web have been a dream for as long as we can remember. WebRTC is the answer to this long-awaited quest. The vision of WebRTC is to realize real-time communication capabilities (voice, data, and video) in all web browsers.

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  • Trends in Business Communication 2015

    Planning a Cloud PBX Solution for a Small Business

    By on December 3, 2014

    The new miracle of this century is cloud computing! A steady transition is taking place, and most of the real world applications are being shifted to the cloud for many reasons. One of the most important benefits in a cloud platform is the cost effectiveness of a sophisticated built-in collaboration and sharing mechanism. Both a converged infrastructure and shared services are at the core of the cloud computing philosophy.

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  • small business pbx planning

    Planning a PBX Installation for a Small Business

    By on October 20, 2014

    Smart planning is always at the core of great projects. If you are going to deploy a PBX system within your organization, it is usually a good practice to draw a rough sketch on a whiteboard or a piece of paper. During this planning process, you come to understand the importance of some steps you might have skipped had you moved directly into the execution phase. It is good practice to define the challenges and goals for your business.

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  • Aastra SIP Phone For Power Users

    VOIP Hardware Review: Aastra 6800i SIP Phone

    By on October 15, 2014

    If you seek power in phones for your enterprise, the new Aastra 6800i series is an amazing addition to the Aastra product line by Mitel. Environmentally friendly and easy to deploy, use, and manage, the Aastra 6800i series is designed for big business and high-end productivity. Each Aastra model offers a sleek design that includes a colorful digital display with iconic menu options. When communication is a huge part of your business, Aastra 6800i series phones are the solution for clear and powerful conversation exchange.

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  • Switching from traditional phone systems to PBX

    Switching from traditional phone systems to PBX

    By on October 6, 2014

    Modern PBX revolution started as a result of a rebellion against the huge prices of traditional phone systems. Traditional phone system was a complex combination of expensive hardware, analog telephone lines, with limited telephony features, with long term contracts and the list goes on! Usually a selected team of specialist to be called in case of any issue with a lot of support fees!

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  • Trends in Business Communication 2015

    Business Communications Trends in 2015

    By on October 3, 2014

    As advancing technologies in cloud, mobility, and speed take business communications to new heights, both enterprises and individuals seek a balance between trusted data security, seamless and transparent experiences, and strategic solutions that promote business productivity. Competition is the key driver for expanding Internet businesses, and integrated business communications solutions that support remote workforces and engage customers will give companies an edge. Let’s look at the business communications trends for 2015.

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  • Business Communication Technology 2015

    Security Issues to Address When Implementing Open Source Telephony Solutions

    By on September 29, 2014

    Security is a broad topic. With each new day, we are exposed to emerging technologies in the market and at the same pace, new threats and cyber attacks which result in frustration and loss for many organizations. A recent vulnerability discovered in SSL implementation (which became famous as the heart bleed bug) indicates the need for improved security protocols. We can’t always minimize risks, but we can put our best efforts toward achieving optimum security for better peace of mind:

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  • Communications Disaster Recovery

    Communications Disaster Recovery

    By on September 22, 2014

    A business continuity plan that includes a secure cloud-based phone communication system can save your business in the event of a cyber security incident or unexpected disaster. Disaster recovery has come a long way in the past few years, but a solid continuity plan should be based on cutting-edge technology.

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