March 3, 2015
Interactive Voice Response (IVR) is a common element of all modern VoIP PBX systems. In today’s work environment, 90 percent of corporate calls are answered by an automatic IVR system. Large corporations, banks, stores, and government agencies each generally deploy IVR systems to entertain unique incoming customer calls and queries. This automated system not only saves time and the cost of a live voice but also gives a good first impression to customers. IVR menus are the solution to fast and efficient customer service and assistance.