Call Center System with asterCC™
Enterprise VoIP Call Center System with asterCC™ Technology
At Modulis, we work with industry-leading partner asterCC™ to provide a powerful and responsive hosted call center and IP PBX solutions. asterCC™ from Modulis is a full turnkey solution to help you to start, manage, and carry out business communication operations. This solution supports the Software as a Service (SaaS) model for call center or private branch exchange (PBX) systems.
- Manage inbound and outbound calling for increased opportunities.
- State-of-the-art technology with advanced calling features at no extra cost.
- Powerful Customer Relationship Management (CRM) functions.
- Receive call-center consulting services and a no-cost ROI analysis.
The asterCC™ Call Center Solution
asterCC™ from Modulis is a full turnkey solution offering advanced features for the modern business call center. Included are functions that allow you to operate a full IP PBX system as well as an enterprise level multi-line call center system. You manage every aspect of the system’s operation, you gain valuable insight into the day-to-day activities of the call center, and you receive robust reporting tools.
To further support your business, our call center system collects and analyzes large amounts of data; this resource can be used to improve customer relationships and generate sales.
The asterCC Call Center™ Advantages
The asterCC™ from Modulis call center and hosted IP PBX solution gives you a great competitive edge for your business.
Call Center System with asterCC™ Features
The features of asterCC™ from Modulis are extensive for each solution subset:
|IP PBX FEATURES|
|Complete Phone System – Call Switching, Routing and Queueing||Fax Capability|
|Account Groups||Inbound / Outbound Routing|
|Conference Calls||Trunks, Trunk Groups, Trunk Templates|
|Extensions, Extension Templates||Voicemail|
|CUSTOMER RELATIONSHIP MANAGEMENT (CRM) FEATURES|
|Integrate Existing CRM System With New Call Center||Extracting and Reporting of Valuable Customer Information|
|Create Sales Campaigns||Data Analytics and Reporting Functionality|
|Automated Access and Data Sharing for Important Customer Information||Keep Customer Call Recordings and Catalog Data for Future Business Use|
|Target Audience||Data Discovery|
Call Center System with asterCC™ Integration
Call Center with asterCC™ from Modulis is flexible in that it can be fully integrated with your current operating systems and equipment. Your customer data can be made available on your system through a secondary development interface using asterCC™, and you hold administration privileges for account setup and permissions.